A saleswoman was caught using customers' receipts without authorization to earn commissions; lawyer Xu Wanwei analyzes the legal implications of fraud and breach of trust.

News Summary

According to Mirror News, some consumers have reported that department store receipts were allegedly pre-registered by counter staff, potentially diverting membership points or rewards to other accounts. A former department store owner pointed out that the normal procedure should involve assisting customers with membership applications, and that receipts should not be misappropriated to accumulate benefits; companies also manage this through internal regulations and random checks. Whether a crime has been committed requires investigation into whether the customer consented, the actual registration method, the flow of benefits, and the resulting damages; not all abnormal registrations should be automatically considered criminal.

Lawyer Xu Wanwei explains

In an interview, Attorney Wan-Wei Hsu of Fidelity Law Firm pointed out that if a sales clerk registers an invoice into their own or someone else's membership account without the customer's consent to obtain points, discounts, or other benefits, it may constitute fraud. If they use their position of authority to harm the company's interests, it may also constitute breach of trust. The key point is not whether anyone in the industry does this, but whether there is authorization, how the benefits are obtained, and whether the elements of each crime are met.

judgeFraud and Breach of TrustEach party must separately examine the use of fraudulent means, the acquisition of property benefits, and the facts of handling affairs for others, breaching duties, and causing damage to interests. If data was improperly entered through a computer system, the applicable regulations must also be assessed separately based on the actual operation. Consumers should retain invoices, proof of payment, membership screenshots, and conversations to verify the login time and points flow with the business, request correction of information, and a reply to the promised discounts. If there is actual damage, compensation should be assessed based on the evidence, or a lawsuit should be filed.

---

Fuda Law Firm
Address: 17th Floor, No. 180, Section 2, Dunhua South Road, Da'an District, Taipei Taiwan 106
Tel:02-7709-3611
Line：@fdlaw
Facebook:FDLAW
website:https://fdlaw.com.tw/
e-mail:info@fdlaw.com.tw