A man who refuses to give refunds if he buys meal coupons that have expired: The platform page has no expiry date | Lawyer Li Yusheng explains the relevant legal provisions on meal coupons and gift certificates, as well as expired refunds

The man who bought the meal coupon "expired" will not be refunded: the platform page has no expiry date｜TVBS News Reporters Zhou Rongxuan and Nian Youcheng

News link:https://youtu.be/74fuc9NFHeU?si=hSU0mQm4c7ogpn7Z

Some people purchased cash vouchers from a restaurant group on a ticket sales platform the year before last, but found out when they wanted to use them that they had expired. He complained that the expiration date was not displayed on the page when he purchased it, and it was less than a month. Customer service also told him that no refunds could be made. The sales platform apologized and said it would refund the full amount. The lawyer also said that meal vouchers purchased with cash cannot have an expiration date, and even consumers can refund them.
Reporter Zhou Rongxuan: "Whether they want to eat steak, barbecue or teppanyaki, many people will go to the coupon trading platform to buy cash coupons for restaurants. However, some people found that the meal coupons they bought are not only valid for three weeks, but also valid for three weeks. .”
In October and November 2022, Mr. Chen spent 2,584 yuan to buy a total of three instant coupons for catering groups. However, the epidemic happened to be confirmed, and he later found out that they had expired when he wanted to use them.
Complainant Mr. Chen: "I didn't see its validity period at the time. It was written on the platform. He (the platform) said that because it has expired, it cannot be returned or used. This surprised me because I It was purchased with cash, not obtained for free.”
When I asked the customer service of the sales platform, they only replied that the policy for this order was not to provide partial refunds because one had already been redeemed after inquiry, and the validity period was set through discussion between the catering industry and the platform. They just asked Mr. Chen to update I was dumbfounded that the deadline was less than a month.
Complainant Mr. Chen: "The validity period of the meal vouchers purchased is only one and a half months, and the other is only three weeks. As far as I know, the first one cannot set the validity period, and the second one is even if it expires." If so, we can use it, but their customer service is always responsive.”
The sales platform also responded that the order will be fully refunded and the customer will be proactively contacted later. We are sorry for making the customer wait for such a long time.
Li Yusheng, a lawyer not involved in the case: "If the consumer purchases the gift certificate with cash, theoretically the gift certificate cannot have a limited time limit. If the business owner fails to limit the time limit, the business owner may be fined, and may be fined 30,000 yuan. A fine of more than 1 yuan."
In fact, there are many companies that use this kind of instant coupon as a final bonus. Employees can use it by logging in via SMS. However, what should you do if you accidentally delete the SMS? The electronic coupon service platform has automatic With the reissue function, gift certificates will not disappear out of thin air.

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