The new vacuum cleaner cannot pick up hair, fish feed, and the man is angry about the false advertising. Lawyer Li Yusheng explains related legal issues such as sales disputes, product defects, and false advertising.

The new vacuum cleaner cannot suck "hair and fish feed". Male anger: The advertisement is false TVBS News Reporter｜Zhou Rongxuan/Photography Zhong Yinlun

News link:https://news.tvbs.com.tw/life/2190328

The fish feed was scattered all over the floor, and the newly arrived vacuum cleaner came in handy, but there was a dead spot near the wall that couldn't be sucked, and the feed even sprayed farther and farther away. Some consumers bought a vacuum cleaner and found that the effect was not as good as expected when using it.
At the end of last year, Mr. Chen saw a fundraising advertisement for this vacuum cleaner on the Internet and bought it at a discounted price of 4,999 yuan. However, now that the product is on the shelves, it is 1,000 yuan cheaper than the fundraising price, and the actual use effect is far inferior to what was originally advertised. Consumers report problems to customer service, but customer service will always only communicate through text, lacking humanized service.

The operator explained the price reduction because the listing price of the product was lower than the fundraising price, and stated that it would notify customers via email to provide shopping credits for the price difference or provide direct refunds. Regarding the product problem, this consumer has exceeded the seven-day appreciation period, and the problem he reported is an individual product defect. The consumer will be contacted to take the product back for testing, and said that the process and education and training will be reviewed again.

But in addition to vacuum cleaners, there are also consumers who purchased water ion hair dryers, but encountered overheating problems during use and had to wait for them to cool down before continuing to use them.

For home appliances that are so-called personally designed and built by the industry, there are cases where the products are complained about and do not match the advertising effect, which is difficult for consumers to accept. Lawyer Li Yusheng reminded that when consumers pay in advance to purchase goods, merchants still need to ensure that the goods have the relevant specifications declared in the advertisement, otherwise it may involve untrue product advertisements.

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