A bag was lost in Phu Quoc Island and I have been receiving compensation for nearly 3 months. The bank is only willing to compensate 2/5. Lawyer Li Yusheng explains the legal issues of tour group disputes and bank disputes

Phu Quoc Island suffered packet loss and has been receiving compensation for nearly three months. The bank is only willing to compensate 2/5 TVBS News Reporter｜Zhou Rongxuan/Photography Zhong Yinlun

News link:https://news.tvbs.com.tw/local/2470823

In February this year, there was a dispute over the lost bag of Era Travel Phu Quoc Island. A passenger applied for the disputed payment from the bank that swiped his card. There was originally a consensus that 3/5 of the tour fee would be compensated and a consent form was signed. Subsequently, the bank continued to change the compensation amount, and finally only compensated 5/5. 2/2. Passengers questioned what the consent form signed in the first place meant. The Quality Assurance Association, which initially emphasized that it would assist passengers and recover all compensation, said that the amount of disputed credit card payments is still under discussion, and the answer will be available as soon as May.
Reporter Zhou Rongxuan: "Passengers who purchased Phu Quoc Island itineraries during the Chinese New Year and New Year holidays had their packages lost. However, nearly three months have passed since February, and almost all passengers have not received any compensation."
There were eight passengers and their families in total. They went to Phu Quoc Island with a group on February 9 this year. The cost per person was 44,500. After the package was thrown away and they returned to China, they started the process of applying for compensation. Because they paid by credit card, the disputed amount was listed first, but they were not contacted by the bank. The negotiations have gone back and forth, and now they have changed from full compensation to 1/35 to 2/5.
Passenger Victim: "When he told me that you still had a flight on February 9th, and you still had meals and other expenses, shouldn't I care that he breached the contract and failed to provide adequate service? He didn't follow the procedures. Moreover, we signed 3/5 of the (compensation) and he didn’t accept it, so what’s the point of me signing 2/5 now?”
Because there are group tours, it is difficult for travelers to list the amount of services they have used, such as air tickets, accommodation, meals, etc.
Victimized traveler: "Your compensation to consumers is a test of consumers' ability to prove that there is something wrong with this travel agency. However, this travel agency has already collected the money and is trying to escape. It means it is shirking responsibility."
Li Yusheng, a lawyer not involved in the case: "Theoretically, this is a valid contract. If the bank later thinks there are other reasons to make adjustments, it must negotiate with the consumer."
The card-issuing bank did not respond before deadline. However, when the controversy arose, both the Quality Assurance Association and the Tourism Bureau stressed that they would assist 292 tourists to get back the full amount. However, the disputed amount of the card-issuing bank is now based on the quota. It’s still unknown, not to mention there are many passengers, and no one has even been contacted about where the compensation is.
Wu Meihui, secretary-general of the Quality Assurance Association: "As for the amount of this (disputed compensation), how it should be included in the travel contract, and how much refund should be reasonable, we must first discuss a consensus."
It is emphasized that this is still in the discussion stage, and the answer is expected to be available in May. However, the rights and interests of consumers have been damaged. Tourists are afraid that they will not get their money back, and no one can guarantee it.

# Phu Quoc Island # Tourism dispute # Bank dispute over money

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