Epidemic prevention policy chaos! How do people protect their rights and interests? The epidemic has soared and people are rushing to buy anti-epidemic insurance! Sudden revision of insurance renewal has caused public complaints

The epidemic has soared and people are rushing to buy anti-epidemic insurance! Sudden revision of insurance renewal has caused public complaints

Taipei City/Reported by China Television News abbreviation: Shan Zhang Junxing

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The local epidemic continues to spread, and the number of people infected today (21st) has reached close to 3,000. Many people bought anti-epidemic insurance before, thinking that it would finally come in handy. Unexpectedly, customers of Tai'an Property Insurance received a message stating that the old version was not available. When renewing your epidemic prevention insurance, you can only use the new insurance plan, but it covers infection and quarantine, and no claims will be paid under the new plan. This makes people dissatisfied and feels that the protection is very poor!

Outside the insurance company, there was a long line of people. This was before the outbreak. People were waiting to buy anti-epidemic policies. They were worried about being infected or hospitalized due to the epidemic. The insurance compensation can reduce the financial burden. Unexpectedly, now Suddenly changing his mind, the insured customer said: "A little over March, he sent a text message saying that there was no problem with renewing the contract. I also asked my insurance officer, and he said that this was a normal process. Yesterday (20) I received a text message on the 1st ), saying that this anti-epidemic insurance is no longer applicable, and if you want to renew the insurance, this is the new plan."

Customers of Tai'an Property and Casualty Insurance are very surprised because there is a big difference in the claim items between the new and old versions of the epidemic prevention insurance. The old policy paid 499 yuan a year, and if you were unfortunate enough to be quarantined and hospitalized, you would be compensated. However, the new version of the policy only covers the living expenses. There are compensation benefits for the intensive care unit and the intensive care unit. Although the insurance cost for one year is less than half of the 211 yuan, it also makes the public question whether the insurance premium has decreased and the protection has also shrunk.

Tai'an Property & Casualty Insurance also responded, stating that due to the severe epidemic situation and the surge in local epidemics, the old policy has exceeded the risk that the company can bear, so it adjusts the policy content and rates and sends text messages to customers to remind the policy of expiration and confirm the renewal of the policy. In addition, there are rumors on the Internet that various insurance companies will join forces and refuse to accept all anti-epidemic policies from April to June, and the Financial Supervisory Commission also responded.

Lin Zhixian, deputy director of the Insurance Bureau of the Financial Supervisory Commission, said: "As for property insurance, it is handled by itself. If you notify the customer of the renewal today and the customer actually pays, then of course the follow-up can be considered established."

Li Yusheng, an insurance lawyer, said: "When an insurance salesman solicits insurance, he tells consumers that the policy will definitely be renewable, causing consumers to be misled. Then this insurance salesman will deceive consumers." Therefore, before buying insurance, people should keep their eyes open and carefully check the terms of the contract to avoid damaging their rights and interests.

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