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Thousands of dollars lost! Searching for "LG repair" turns up a non-original repairman | TVBS News Reported by reporters Zhou Rongxuan and Zhong Yinlun
News link:https://news.tvbs.com.tw/life/2078783
Some people had problems with their LG washing machines and registered online for repairs. Engineers arrived immediately and asked for a price of NT$9,000. The people thought the repair fee was too different from the previous repairs and decided not to repair it. However, after calling the official service station, I discovered that LG had not received the repair report at all and did not send anyone to the house. It turned out that the maintenance company bought a large number of Internet keywords to make people think it was an official website. LG also specifically recommends consumers to contact the official LINE or customer service as much as possible.
Reporter Zhou Rongxuan: "The washing machine is out of order. I need to go online to find the original manufacturer for repair. Open GOOGLE and enter keywords and brands, but be careful that the first one that appears may not be the official website."
Some people said that the LG washing machine at home made a loud noise when running. They called customer service to arrange for repairs. The customer service replied that they needed to register online. The man called LG for repairs and clicked on the first webpage to register successfully. It didn't take long. An engineer contacted the government and told him that the shock absorber was broken and would cost 9,000 yuan to replace. However, the man said that it only cost 2,000 yuan to repair the vibration problem before, so he decided not to repair it.
However, he later called the LG service station to inquire, only to find that LG had not received his repair report at all, nor had it sent an engineer to his house. It turned out that the maintenance company's website seemed to have purchased a large number of Internet keywords. Just search for major electrical appliance brands. , will see this website.
Lawyer Li Yusheng: "In this case, this may be regarded as unfair competition in the market because consumers are confused. At this time, there is also a violation of the Fair Trade Act."
Many people have spoken out. They have encountered similar situations in the past, and some people found the same repair company, and the repair cost was more than 3,000 yuan different from the original factory. LG also specifically clarified that this is not an official repair website, and Similar incidents have occurred frequently in the past two years.
Li Yongyu, Assistant Manager of LG Service Department: "In the past two years, you can add the official contact information to the 0800 service hotline or the LINE section. The first thing to do is to keep the warranty and instructions. It is best to log in online and put the product in. Do some warranty logins."
In fact, an expert shared that usually the URL of an official website is related to the company name, such as transliteration, etc., but for this non-original maintenance company's website, the URL has nothing to do with the brand.
There are many repair operators on the Internet with the logos of well-known home appliance brands, but in fact they are not official and cannot be controlled. We can only remind the public to ask official customer service directly and not to trust the Internet to avoid losing money and money.
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