Finding out they hadn't booked a room only 6 days before departure! Netizens accuse booking website of taking money without booking, nearly leaving homeless - Lawyer Li Yusheng explains the legal disputes surrounding booking websites with no rooms available.

Finding out they hadn't booked a hotel only 6 days before departure! Netizens complain that booking website took money but didn't book, nearly leaving them stranded in 30-degree snow | Chen Yuanning, reporter for OneTV News and Era News

News link:https://youtu.be/FbmuUMBT49o

Attorney Li Yusheng of Fidelity Law Firm stated that once a consumer books a room and pays in full through a platform, a contractual relationship is established. If the platform is subsequently unable to provide accommodation, it constitutes a breach of contract. In addition to providing a refund, the platform is also liable for compensation if the consumer incurs losses due to the inability to travel, including airfare expenses. However, since the platform is a foreign company, if it handles the matter in bad faith, subsequent litigation may have to be initiated abroad, which would be a very complicated process.

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